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Qualifying orders with a merchandise subtotal of at least $200 CAD ship free. Below that threshold, shipping is calculated for your items and destination at checkout. No promo code is needed for the free-shipping threshold. Learn more

Delivery varies by item, destination and carrier. Product-page delivery information is an estimate, not a guaranteed arrival date. Different items can arrive in separate packages. AI chat cannot confirm delivery to a particular address or quote freight; checkout checks your destination. Learn more

Sign in and open My Orders to view the latest tracking information saved by TBII. Tracking updates can lag behind the carrier, and a new order may not have tracking yet. Chat can look up your own recorded order status, but does not contact the carrier in real time. Learn more

Check the tracking information for each package. If you need an investigation, open the order and select Request help, or use the contact form. A missing scan is not proof that a parcel is lost; chat cannot guarantee a replacement or refund. Learn more

Delivery options depend on the item and destination and are checked at checkout. For a change after ordering, contact support promptly. Changes are not guaranteed, and AI chat cannot update your address. Learn more

The published returns policy allows requests within 30 days of delivery for eligible items. Items must be unused and unworn, in original packaging with tags attached. Exceptions apply, including final-sale items and certain opened or used hygiene products. Review the full policy; chat cannot approve eligibility. Learn more

Open your order and select Request help, or use the contact form with your order number and reason. Wait for return instructions before shipping anything. Return shipping is normally the customer’s responsibility unless the return is due to our error, as described in the returns policy. Learn more

Report the issue from your order or through the contact form. The returns policy asks customers to report damage or defects within 7 days of delivery, with clear photos of the item and packaging. Support must review the case; chat cannot authorise a refund or replacement. Learn more

A return must be reviewed and approved first. The published policy says approved refunds go to the original payment method and typically appear within 5–10 business days after processing, depending on the financial institution; card refunds may take additional time. Chat cannot verify bank settlement. Learn more

The returns policy does not offer direct exchanges. Request a return for the original item and place a new order for the item you want. Return eligibility still applies. Learn more

Payments are handled through Stripe checkout. Use the payment methods actually offered there and review the final total before paying. Never send card details or security codes in chat. Chat cannot take payment or access your card details. Learn more

Storefront prices are shown in CAD. Product options, shipping, taxes and any eligible offer can affect the final total. Chat shows the regular catalogue price; the product page and checkout show the price applicable to your selection and account. Learn more

Chat cannot create or apply discounts, coupons or gift cards. Any eligible offer is displayed by the store and checked at checkout. Do not assume an offer applies unless it appears in your final total. Learn more

Follow the message shown at checkout and check with your payment provider if needed. If you see an unexpected charge or are unsure whether an order succeeded, check My Orders or contact support before paying again. Chat cannot inspect payment-provider records. Learn more

Use Register to create an account, or Sign in for an existing account. Never share your password in chat. For a guest order, use the account instructions on the confirmation page; giving chat an email address does not prove ownership. Learn more

Use Forgot password on the sign-in page and follow the instructions sent to your email. Chat cannot reset your password or bypass account verification. Learn more

Sign in to the account used for your purchase, then open My Orders. Chat can show your five most recent orders or look up a specific order belonging to that account. An order number alone never grants access. Learn more

Use the heart button on a product to add it to your wishlist. Chat can help find products but does not modify your wishlist or cart. Learn more

Your chat messages and recent conversation are sent to OpenAI to interpret your question. Order records, tracking numbers and addresses retrieved by chat are not sent to OpenAI; authorised results are displayed directly by TBII. Do not type sensitive information. Recent chat text is kept in your browsing session; New chat clears it on the server. See the privacy policy for other site data practices. Learn more

Chat can find public products, show recorded prices and options, answer reviewed store FAQs and retrieve your own order status and tracking when signed in. It cannot place or change orders, cancel purchases, issue refunds, guarantee delivery, approve returns, change account details or contact staff for you. Learn more

Read the privacy policy for the store’s data practices. Use the contact form for a privacy request or account-deletion question. AI chat cannot delete or alter account data. Learn more