Returns & refunds

Last updated: 2026

Our promise

We want you to love what you buy. If something isn't right, we're here to make it right.

Return window

You can request a return within 30 days of delivery. To qualify, items must be unused, in their original packaging, and in the same condition you received them.

How to start a return

1. Email our support team at our contact page with your order number and the reason for the return.
2. We'll reply within 1 business day with return instructions, including the return address.
3. Ship the item back using a trackable service. We recommend keeping the tracking number until your refund is processed.

Refunds

Once we receive and inspect your return, we'll process the refund to your original payment method. Refunds typically appear on your statement within 5–10 business days, depending on your bank.

Shipping fees are non-refundable unless the return is due to our error (wrong item, damaged, or defective).

Damaged or defective items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the packaging and the item. We'll arrange a replacement or full refund — no need to return the item first in most cases.

Non-returnable items

For health and safety reasons, some items cannot be returned once opened, including intimate apparel, earrings, and personal care products. These will be noted on the product page where applicable.

Exchanges

We do not currently offer direct exchanges. If you want a different item, please return the original for a refund and place a new order.

Questions?

Reach out via our contact page and we'll help you sort it out.