Shipping Policy

Section 01

Where We Ship

We serve customers across Canada. Delivery availability depends on the item and your destination and is checked before payment.

All orders are priced in Canadian dollars (CAD) and subject to applicable Canadian taxes at checkout.

Section 02

Shipping Options & Costs

Section 03

Processing Time

After payment is confirmed, our fulfilment partners prepare your items for dispatch. Processing times depend on the item, supplier availability and order details. We do not guarantee same-day dispatch.

We send tracking information when it becomes available from the fulfilment partner.

Section 04

Estimated Delivery Times

Delivery times are estimates and begin after your order has been processed and shipped. Times may vary during peak seasons, holidays, or due to carrier delays beyond our control.

Supplier estimates, where available, appear on the product page. Transit times depend on the shipping origin, service and delivery address. Check your tracking updates after dispatch; estimates are not guaranteed delivery dates.

Orders containing multiple items may be shipped in separate packages and may arrive at different times. You will receive a tracking number for each shipment.

Section 05

Tracking Your Order

Once your order ships, you will receive an email with a tracking number and a link to follow your package in real time. You can also view your tracking status at any time by visiting your Order history page while signed in to your account.

You will also receive an email notification when your order is out for delivery and a final notification once it has been delivered.

Section 06

Delayed or Missing Packages

If your package has not arrived within the expected delivery window, we recommend first checking your tracking link for the latest status update. Carrier scans can sometimes be delayed by 24–48 hours.

If your package appears lost or has not moved in more than 5 business days, please contact us through our contact page with your order number and we will investigate with the carrier on your behalf. We are liable for items that are confirmed lost in transit and will arrange a replacement or full refund.

Section 07

Missed Deliveries & PO Boxes

If you are not available at the time of delivery, our carrier will leave a delivery notice at your address. You can reschedule a redelivery or collect the parcel from the nearest depot — most depots hold parcels for 5–7 business days before returning them to us.

We ship to PO Boxes via standard shipping. Express delivery is not available to PO Box addresses. If you need to change your delivery address after placing an order, please contact us within 1 hour of placing the order — after that, the order will have already entered fulfilment processing.

Section 08

Contact Us

Have a question about your shipment? Our support team is happy to help.